Shop Policies

 

QUALITY

Every creation in TRS shop is handmade by me. Due to the handmade nature of all The Roaring Siren jewelry pieces, for made-to-order pieces, slight variations in size, detail, and texture may occur. Each piece has its’ own unique beauty, which is what's so fun about handmade jewelry, right? No one piece is the exact replica of the other. That being said, you can rest assured that you will receive a carefully handcrafted piece infused with love and healing energy, always.

 

SHIPPING

Orders are shipped out every Tuesday and Thursday. 

Please take into account that your orders are created, packaged, and shipped by a one woman show, therefore things may happen where shipping times may be extended. I do my best to get your order to you in a timeline fashion.

Ready to ship * one of a kind * orders ship within 3-5 business days.

All made to order items will be packaged and shipped within 5-14 business days to ensure quality work that is not rushed.

Illness or emergency circumstances where I am not able to complete shipments within this time frame may occur.

*Please note business days are Monday-Friday—excluding all holidays.

Please allow up to 5-10 days after order is shipped for it to arrive (U.S)

 

INTERNATIONAL SHIPMENTS

All international orders are shipped via USPS First Class.

Please allow up to 21 days for international delivery to arrive safely.

Duties and taxes are not included in the total at checkout.

They are determined by the customs agency within the destination country.

Although charges are not always incurred, assessment of duties and

taxes will be based on the value of the order and the tax-free threshold,

if it exists, for goods imported into the destination country.

Payment of any duties and import taxes is the responsibility of the recipient,

and these fees are collected at the time of delivery.

 

EXCHANGES

All sales are final.

Refunds are not offered.

Exchanges are not offered under most circumstances. 

If you have a question regarding your order, or would like to cancel an order please contact within 24 hours. 

All custom and sale pieces are final sale and may not be exchanged.

  

JEWELRY REPAIRS

For all repair inquiries, please email hello@theroaringsiren.com

Please include your name, photo of the damage, description and proof of purchase.

All repairs are subject to shipping charges.

TRS reserves the right to deny unreasonable repairs and exchanges. 

I will do my best to help you.

CUSTOM ORDERS

Some customs will require a deposit or be paid in full. Custom orders must be completely paid off before the package is sent out.

If for any reason the remainder of the balance is not paid off within the discussed time, all payments will be forfeited and the custom order will be cancelled. This will also forfeit all future custom order inquiries.